I just wrote an article “Why Most Brands Mess Up Customer Service On Twitter”. While the article gives some information on why brands have issues with customer service on social media, this infographic gives a few numbers and stats to the subject. It also names a few of the worst offenders. You might be surprised to see who is leading that list.
Have a look at the infographic and see what bad customer service can cost you. Facts, Numbers And More
Infographic Source: ClickSoftware