Category: In My Opinion

My Opinion About Things!

The Main Street Analyst, Marketing, Business, Social Media

Why Most Brands Mess Up Customer Service On Twitter

Customer service on Twitter is a tricky thing. Complaints are public and unqualified responses can dig a deeper hole for brands. A coupe of weeks ago I wrote an article about “The Non-Sense Big Marketing Agencies Are Selling To Big Brands”. One of the results was a response  from Software...

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