Given the importance of customer service, sometimes you have to wonder what are the criteria companies are using to hire for that tremendously important department. Think about it, these are the people customers reach when they have a problem or have other questions. Why would someone cover these positions with career starters and inexperienced staff?
Have a look at the infographic from Zendesk below and see the criteria companies are using to hire in customer service, read about the pain they suffer and what customers expect. Quite interesting when you compare this with what one actually finds when calling up the service line in most companies.
What do you think about customer service staffing? Do you believe companies are making the right choice in filling these positions? Your comments are appreciated below.