Customer Service Hiring | What Companies Are Looking For | Infographic

Given the importance of customer service, sometimes you have to wonder what are the criteria companies are using to hire for that tremendously important department. Think about it, these are the people customers reach when they have a problem or have other questions. Why would someone cover these positions with career starters and inexperienced staff?

Have a look at the infographic from Zendesk below and see the criteria companies are using to hire in customer service, read about the pain they suffer and what customers expect. Quite interesting when you compare this with what one actually finds when calling up the service line in most companies.

What do you think about customer service staffing? Do you believe companies are making the right choice in filling these positions? Your comments are appreciated below.

Customer Service Hiring

Customer Service Hiring

Vitus Feldmann

Ex-Professional Soccer Player, International Banker, International Business and Soccer Analyst. Global Marketing & Social Media Leader. Communicator and Connector! I help businesses and individuals to do better marketing and social media marketing. My focus is revenue creation because that is what keeps the business going. I am in business for over 30 years and I have learned to question the status quo. The ability and willingness to do so has given me an edge in my job. Marketing, especially social media marketing is fast paced. Today, nothing is like yesterday and tomorrow is different from today. Your business suffers, if you don't adjust. I am also an avid photographer and my favorite "model" is New York City.

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