I just wrote an article “Why Most Brands Mess Up Customer Service On Twitter”. While the article gives some information on why brands have issues with customer service on social media, this infographic gives a few numbers and stats to the subject. It also names a few of the worst offenders. You might be surprised to see who is leading that list. Continue reading
Customer service on Twitter is a tricky thing. Complaints are public and unqualified responses can dig a deeper hole for brands.
A coupe of weeks ago I wrote an article about “The Non-Sense Big Marketing Agencies Are Selling To Big Brands”. One of the results was a response from Software Advice’s “Customer Service Investigator”, a blog writing and investigating customer service issues. Continue reading
This infographic is for those that sell products to Europe. The infographic shows the peak times European Online Shopping. Continue reading
Infographic Source: Syndacast
The 2014 World Cup officially kicks off in Brazil two months from Saturday. Off-the-pitch worries — massive protests and crime chief among them — are well-founded, to be sure. But when it comes to soccer itself and how Brazilians regard the beautiful game, Brazil is the World Cup’s one true home. Continue reading