Social Media Complainers: 5 Different Types And How To Deal With Them – Infographic

Everyone has an opinion-and when a customer is hidden behind the safety of a screen, mud can fly. No matter how hard you try to please everyone, it just won’t happen. There is, however, a simple way to identify the type of complainer you have, and an easy, clear way to deal with them.

Infographic Source: Pardot

Social Media Complainers Types 1117

Vitus Feldmann

Ex-Professional Soccer Player, International Banker, International Business and Soccer Analyst. Global Marketing & Social Media Leader. Communicator and Connector! I help businesses and individuals to do better marketing and social media marketing. My focus is revenue creation because that is what keeps the business going. I am in business for over 30 years and I have learned to question the status quo. The ability and willingness to do so has given me an edge in my job. Marketing, especially social media marketing is fast paced. Today, nothing is like yesterday and tomorrow is different from today. Your business suffers, if you don't adjust. I am also an avid photographer and my favorite "model" is New York City.

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2 Responses

  1. Julie "BigMamaBlaze" Blaser says:

    The only type customer missing is the honest customer. They do exist. The type that will pay for what they do use, pay their bills every month, are never late with their payments, and do not believe they are entitled to anything free. As a consumer, I get frustrated with inconsistent bills, canned responses and solutions , promises made by the sales dept that are not aligned with company guidelines but by the time you realize it you are locked into a multiple year contract with hefty ETF (cell phone companies and cable/satalite companies are the worst corporate offenders). Adding insult to injury is when the rep assumes you fall into one of these categories or any combination there of, and doesn’t even try to resolve the problem. Their tone is dismissive and condescending and if you don’t get their name and they hang up on you, there is no recourse. If you are able to inform a company of their problem rep.s, the customer has no follow up on how it was handled. One can pretty much “take to the bank”, the problem is never addressed if the company’s offenses continue. Good credit, long life accounts, pristine payment history means nothing anymore. As an experienced consumer. I start each experience pretty frustrated. With that I ask reps not to personalize my frustration. It’s a crap shoot at best to accomplish anything with large companies. Phew, I feel better.

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