Social Media Forced Businesses To Make Customer Service A Priority – Infographic

The times when customer service in a company was neglected are coming to an end. The reason for the (corporate) mind change, social media. Remember the times when you bought a product from somewhere and then tried to call for service and the automated phone service gave you the run-around for hours?

While idiotic, this one and many other of those customer service stunts were intention. The customer didn’t have much opportunity to do something. This has changed with social media. Not responding to customer service requests can cost you your business, quickly. Have a look at this infographic and see how businesses had to adjust to the new rules of doing business.

Infographic Source: The Connection


Vitus Feldmann

Ex-Professional Soccer Player, International Banker, International Business and Soccer Analyst. Global Marketing & Social Media Leader. Communicator and Connector! I help businesses and individuals to do better marketing and social media marketing. My focus is revenue creation because that is what keeps the business going. I am in business for over 30 years and I have learned to question the status quo. The ability and willingness to do so has given me an edge in my job. Marketing, especially social media marketing is fast paced. Today, nothing is like yesterday and tomorrow is different from today. Your business suffers, if you don't adjust. I am also an avid photographer and my favorite "model" is New York City.

You may also like...

%d bloggers like this: