The times when customer service in a company was neglected are coming to an end. The reason for the (corporate) mind change, social media. Remember the times when you bought a product from somewhere and then tried to call for service and the automated phone service gave you the run-around for hours?
While idiotic, this one and many other of those customer service stunts were intention. The customer didn’t have much opportunity to do something. This has changed with social media. Not responding to customer service requests can cost you your business, quickly. Have a look at this infographic and see how businesses had to adjust to the new rules of doing business.
Infographic Source: The Connection